Privacy notice
2026-11-08 · v1
Viizor is operated by ImmersiveLogic Lda · NIPC 519172701. Registered office: Avenida Dr. Carlos Pinto Ferreira, nº 88, 1º Esq, 4480-665 Vila do Conde, Portugal. Contact: hello@viizor.app.
This notice explains how ImmersiveLogic handles personal data when you visit Viizor, request a trial, contact us, create an account or buy a licence. It is information about processing, not consent to marketing.
Purposes and legal grounds
- Accounts, trials, licences, purchases and support: name, email, organisation, country, request details, account and transaction identifiers; to take steps at your request or perform our contract (GDPR Article 6(1)(b)). Required fields are needed to process the relevant request; without them we cannot complete it.
- Billing and legal requests: billing details and records needed to meet tax and other legal duties (Article 6(1)(c)). Payment details are processed by Stripe; we receive payment identifiers and status.
- Security and abuse prevention: connection IP, technical logs and limited trial history, on our legitimate interest in protecting accounts, preventing fraud and keeping the service reliable (Article 6(1)(f)).
- Local representative: your IP is compared with a country database on our server to suggest local commercial contact, on our legitimate interest in providing relevant contact information. The IP is not sent to IPinfo for this lookup. The result is approximate; you can choose a country yourself. Selecting or seeing a representative does not send them your contact details.
- Optional analytics and marketing: prior consent (Article 6(1)(a)). Analytics is off until you allow it. A trial or account request is not, by itself, permission for newsletters. WhatsApp contact is optional and subject to the choice shown on the form. You can withdraw consent at any time.
Recipients and international processing
Authorised staff and service providers receive the data needed for their function: Hostinger (hosting), Supabase (accounts and database), Cloudflare (storage and security), Resend (service emails), Stripe (payments) and Brevo (commercial email contacts). Google receives analytics data only if you allow analytics, and sign-in data if you choose Google sign-in. External technical resources may receive your IP when loaded. Provider locations and support access can include countries outside the EEA, including the United States. Transfers require an applicable adequacy decision or appropriate safeguards such as the EU standard contractual clauses; contact us for the safeguards and providers relevant to your account. We do not sell personal data.
For data uploaded by an organisation to Viizor Web, that organisation normally determines the purposes and acts as controller; ImmersiveLogic processes it to provide the service. See our data processing agreement. Do not upload personal data without a lawful basis.
Retention
Account and service data are kept while needed to provide the service. After closure, deletion is subject to billing obligations, dispute handling and the limited information necessary to prevent repeated trial abuse. Contact and trial correspondence is kept for handling the request and any resulting relationship or claims; you can request erasure when it is no longer necessary. Billing records are generally retained for the following 10 calendar years under Portuguese tax law. Web access logs rotate daily with 14 archived rotations. Consent preferences expire after 180 days. Deleting an account does not erase invoices or other records that must legally be retained. Backup deletion follows the applicable backup cycle; backups are not used for new marketing.
Your rights
You may request access, correction, erasure, restriction, portability where applicable, or object to processing based on legitimate interests. You can object to direct marketing at any time using the email unsubscribe link or contacting us. Withdrawal of consent does not affect processing lawfully performed before withdrawal. Use our request form or write to hello@viizor.app. We respond within one month; a necessary extension of up to two further months will be explained within the first month. We may ask for proportionate identity verification. You may complain to the CNPD or your local supervisory authority. We do not use these website processes to make solely automated decisions with legal or similarly significant effects.
If you use AI assistance, your prompt and the context supplied to that feature may be processed by OpenAI to answer your request. Avoid submitting unnecessary personal or confidential data.