Viizor Platform
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", "your") and Viizor ("we", "us", "our") governing your access to and use of the Viizor platform, including all software, services, features, and content provided through the website at viizor.app (collectively, the "Service").
By creating an account, accessing the Service, or using any features of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Service.
Effective Date: October 28, 2025
Last Updated: October 28, 2025
You must be at least 16 years of age to create an account and use the Service. By creating an account, you represent and warrant that you meet this age requirement.
If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
To access certain features of the Service, you must create an account by providing:
You are responsible for:
We are not liable for any loss or damage arising from your failure to protect your account credentials.
You agree to provide accurate, current, and complete information during registration and to update such information as necessary to maintain its accuracy.
The Service offers the following subscription tiers:
| Tier | Storage Limit | Project Limit | Pricing |
|---|---|---|---|
| Free | 1.5 GB | Unlimited | $0/month |
| Starter | 100 GB | Unlimited | $40/month or $440/year |
| Pro | 150 GB | Unlimited | $60/month or $600/year |
| Enterprise | 500 GB | Unlimited | $100/month or $900/year |
Current pricing for paid tiers is available at viizor.app/pricing and may be updated from time to time with advance notice.
For paid subscriptions:
We reserve the right to modify subscription pricing with at least 30 days' advance notice. Existing subscribers will be notified via email and may cancel their subscription before the new pricing takes effect.
All fees are exclusive of applicable taxes (including VAT, GST, sales tax, or similar). You are responsible for paying all applicable taxes associated with your subscription.
If payment fails or your subscription expires, we may:
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business or personal purposes.
You agree not to:
You must comply with our Acceptable Use Policy (available at viizor.app/legal/acceptable-use-policy.html), which is incorporated into these Terms by reference.
You retain all ownership rights to the content you upload to the Service, including point cloud files, project data, measurements, and annotations ("User Content").
By uploading User Content, you grant us a worldwide, non-exclusive, royalty-free license to:
This license terminates when you delete your User Content or close your account, except for:
You are solely responsible for:
You may not upload User Content that:
We reserve the right to remove or disable access to User Content that violates these Terms, our Acceptable Use Policy, or applicable law, with or without notice.
You may share projects with other users ("Collaborators") by invitation. When you share a project:
As a Collaborator, you agree to:
You may generate public sharing links for read-only access to specific project versions. Anyone with the link can view the shared content. You are responsible for managing and revoking public links as needed.
When a collaboration is marked as complete, both the project owner and Collaborator are required to submit reviews within 7 days. Failure to submit a review within the deadline will result in an automatic 1-star rating. Reviews are public and form part of user profiles.
Users may dispute reviews they believe are unfair, false, or violate our policies. Disputed reviews will be reviewed by our moderation team. We reserve the right to remove reviews that violate our Acceptable Use Policy or are determined to be in bad faith.
The Service, including all software, code, design elements, trademarks, logos, and documentation, is owned by Viizor or our licensors and is protected by intellectual property laws.
These Terms do not grant you any rights to:
The Service incorporates open source software components licensed under BSD 2-Clause License, MIT License, Apache License 2.0, and other permissive licenses. Full attribution and license texts are available at viizor.app/viewer/licenses.html.
If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such feedback into the Service without compensation or attribution.
Our collection, use, and processing of personal information is governed by our Privacy Policy, available at viizor.app/legal/privacy-policy.html and incorporated into these Terms by reference.
For users in the EU/EEA, we comply with the General Data Protection Regulation (GDPR). You have rights under GDPR including access, rectification, erasure, restriction, portability, and objection. See our Privacy Policy for details.
If you are a data controller (e.g., processing personal data in point clouds), our Data Processing Agreement governs our relationship as data processor. The DPA is available at viizor.app/legal/data-processing-agreement.html.
We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be unavailable due to:
We reserve the right to modify, suspend, or discontinue any feature of the Service at any time, with or without notice. We will provide reasonable notice for material changes that adversely affect your use of the Service.
We may offer beta or experimental features. Such features are provided "as is" without warranties and may be modified or removed without notice.
You may terminate your account at any time by:
Upon termination:
We may suspend or terminate your account immediately if:
Upon termination of your account:
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VIIZOR SHALL NOT BE LIABLE FOR:
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF:
THESE LIMITATIONS APPLY EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE LEGAL THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE).
Some jurisdictions do not allow exclusion of implied warranties or limitation of liability for incidental or consequential damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.
You agree to indemnify, defend, and hold harmless Viizor, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:
We reserve the right to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense of such claims.
These Terms are governed by and construed in accordance with the laws of [JURISDICTION TO BE DETERMINED], without regard to its conflict of law principles.
Before initiating formal legal proceedings, you agree to attempt to resolve disputes informally by contacting us at support@viizor.app. We will attempt to resolve the dispute in good faith within 30 days.
Subject to Section 12.4 below, any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts of [JURISDICTION TO BE DETERMINED], and you consent to the personal jurisdiction of such courts.
At our option, disputes may be resolved through binding arbitration in accordance with the rules of [ARBITRATION BODY TO BE DETERMINED]. The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding.
To the extent permitted by law, all claims must be brought in the parties' individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
These Terms, together with our Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and Viizor regarding the Service and supersede all prior agreements and understandings.
We may modify these Terms at any time by posting the updated Terms on the Service with a new "Last Updated" date. Material changes will be notified via email or prominent notice within the Service. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
Our failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision.
You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section is void.
We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
The Service may be subject to export control laws. You agree to comply with all applicable export and import laws and regulations and warrant that you are not located in, under control of, or a national or resident of any restricted country.
If you are a U.S. government entity, the Service is a "commercial item" as defined in 48 C.F.R. §2.101 and is licensed under these Terms.
For questions or concerns regarding these Terms, contact us at:
Viizor Legal Department
Email: support@viizor.app
Subject Line: Terms of Service Inquiry
BY CREATING AN ACCOUNT, ACCESSING THE SERVICE, OR CLICKING "I ACCEPT" OR A SIMILAR BUTTON, YOU ACKNOWLEDGE THAT:
If you do not agree to these Terms, you must immediately cease using the Service and delete your account.