Consumer rights and complaints

2026-11-08 · v1

Viizor is operated by ImmersiveLogic Lda · NIPC 519172701. Registered office: Avenida Dr. Carlos Pinto Ferreira, nº 88, 1º Esq, 4480-665 Vila do Conde, Portugal. Contact: hello@viizor.app.

If you buy as a consumer, mandatory consumer protections apply. Buying for a trade or profession is different; the consumer withdrawal right does not automatically apply to business purchases.

Withdrawal

For eligible distance contracts, you have 14 days from conclusion of the contract to withdraw without giving a reason. Notify us before the period expires using Withdraw from contract here, email hello@viizor.app or a clear statement sent to our registered office. You may use this model: “I hereby withdraw from my contract for [product/order], concluded on [date]. Name, address, date; signature only on paper.” You will receive an acknowledgement of an online submission.

We reimburse payments due following a valid withdrawal within 14 days of receiving your notice, using the same payment method unless expressly agreed otherwise. If you expressly requested a service to begin during the withdrawal period, a proportionate charge may apply where the legal conditions are met. For digital content without a physical medium, loss of the right requires prior express consent to begin supply, acknowledgement of that loss and the legally required confirmation. Downloading or using software alone is not a blanket waiver. Mandatory remedies for lack of conformity remain available.

Subscriptions and purchases

The plan, price, currency, billing interval, taxes and amount payable are shown before the final order. Check and correct your details before confirming payment. Subscription cancellation prevents future renewal according to the purchased plan; it is separate from statutory withdrawal. Use your billing portal or contact hello@viizor.app. Our terms cannot exclude mandatory consumer rights or the protections of the law applicable in your country of habitual residence.

Complaints

Contact hello@viizor.app. For eligible Portuguese consumer disputes, you can contact CICAP — Centro de Informação de Consumo e Arbitragem do Porto; competence depends on the dispute and applicable rules. This information does not claim voluntary membership. The European ODR platform closed in 2025 and is no longer a complaint route. Livro de Reclamações Eletrónico — official platform.